Legal

Terms of Service

Last updated: 1 March 2025

These Terms of Service apply to Velcore Automotive Pty Ltd (ABN ), trading as Velcore Automotive (referred to as we, us or our), a supplier of automotive parts and mechanical services based in Melbourne VIC, and to your use of our website at https://velcoreautomotiveau.space (the Website).

1. About these Terms

By requesting a quote, placing an order for parts, booking a service, delivering your vehicle to us or otherwise using the Website, you agree to be bound by these Terms. If you do not accept these Terms, please do not use the Website or engage our services.

We may update these Terms from time to time. The version published on the Website at the time you request a quote or book a service is the version that applies to that engagement, unless we agree otherwise in writing (including by email). Nothing in these Terms affects rights that cannot lawfully be excluded or limited, including consumer guarantees under Australian law.

2. Who we are and what we supply

Velcore Automotive Pty Ltd (ABN ) operates a mechanical workshop and parts supply business in Melbourne VIC, serving customers throughout metropolitan Melbourne. We supply quality automotive parts and carry out mechanical services for passenger and light commercial vehicles, including:

• logbook and routine servicing;
• brake, clutch and steering repairs;
• suspension, shocks and wheel alignment preparation work;
• cooling systems, radiators and thermostats;
• batteries, starter motors and alternators;
• timing belt and drive belt replacement; and
• engine, transmission and general diagnostics.

Where particular work falls outside our scope — for example specialist machining, crash repairs or air-conditioning work requiring licensed refrigerant handling — we will tell you plainly and, where we can, point you toward a suitable specialist. References on the Website to brands and part numbers are for identification purposes only unless we state otherwise.

3. Quotes, estimates and authorisation

All prices are quoted in Australian dollars and include GST unless stated otherwise. Written quotes are valid for 14 days from the date of issue unless the quote specifies a different period. Verbal estimates and price ranges given before a vehicle has been inspected are indicative only and are not binding until we confirm a quote in writing, including by email.

Work is carried out only within the scope you have authorised. If, during inspection or disassembly, we identify additional work that is required or advisable, we will contact you with a revised quote before proceeding. If we cannot reach you, we will take reasonable steps to secure the vehicle in a safe condition and pause non-essential work until we receive your instruction.

Quotes assume your vehicle is in the condition you have described to us. If concealed faults, corrosion or previous poor-quality repairs affect the job, we will advise you promptly and requote before continuing. Deposits may be requested for special-order parts or larger jobs, and any deposit terms will be set out in the quote itself.

4. Parts and materials

We supply genuine (OE), original-equipment-equivalent and quality aftermarket parts. The type of part to be fitted is clearly stated on your quote or invoice, along with the applicable manufacturer or supplier warranty details.

If you choose to supply your own parts, we will assess whether they appear suitable for the intended purpose before fitting them. Our workmanship warranty continues to apply to the labour we perform; however, because we did not supply the part, we cannot warrant its quality, and any manufacturer warranty on a customer-supplied part is a matter between you and your supplier.

Replaced parts are returned to you on request unless a core charge or supplier return arrangement applies. Special-order and made-to-order parts are generally non-returnable unless they are faulty or not as described, in which case your rights under the Australian Consumer Law apply in full.

5. Workmanship warranty

We warrant our mechanical workmanship against defects arising from the way the work was performed for 12 months or 20,000 kilometres, whichever occurs first, from the date the work was completed. This warranty is in addition to, and does not limit, the consumer guarantees under the Australian Consumer Law.

Warranties on parts we have supplied are provided by the manufacturer or supplier and pass to you. We are glad to lodge or coordinate a warranty claim on your behalf — simply email ceo@velcoreautomotiveau.space with your invoice details and a description of the issue.

Warranty work may require the vehicle to be made available for inspection during business hours. This warranty does not cover fair wear and tear, damage caused by misuse, neglect or continued driving after warning signs appear, motorsport or competition use, or faults caused by parts or work carried out by others after we completed the job.

6. Bookings, cancellations and delays

Bookings can be requested through the quote form on the Website or by email. A booking is confirmed when we acknowledge it by email. If you need to reschedule or cancel, please give us at least 24 hours' notice. Where work has already commenced, parts have been specially ordered, or the vehicle has been allocated a full-day bay, a reasonable cancellation fee may apply — and we will always tell you before charging one.

Completion times are estimates. Delays can occur due to parts availability, hidden faults or workshop workload, and we will keep you informed promptly if your expected collection time changes.

Once we notify you that work is complete, we store the vehicle free of charge for three business days. After that, a storage fee, advised in advance, may apply per calendar day until collection so that we can keep hoists and bays available for other customers.

7. Payment

Unless a credit arrangement has been agreed with us in advance, payment is due on or before collection of your vehicle or despatch of ordered parts. We accept payment by EFTPOS, major credit and debit cards and electronic bank transfer. Invoices itemise parts, labour and GST.

Ownership of parts supplied by us passes to you on final payment. Overdue accounts may attract interest and reasonable administration costs to the extent permitted by law, and we may suspend further services while undisputed amounts remain outstanding. To the extent permitted by law, we may also retain a vehicle, or parts removed from it, until undisputed invoices relating to that work are paid.

8. Your responsibilities

You agree to:

• provide accurate details about your vehicle, including make, model, year, odometer reading, service history and any modifications or known faults;
• disclose previous repairs, accident damage or aftermarket accessories relevant to the job;
• present the vehicle safely and at the agreed booking time;
• remove or secure valuables and personal belongings — we cannot take responsibility for items left in vehicles;
• remain contactable during the job so we can seek your direction if additional issues are found; and
• collect the vehicle within the free storage period set out in clause 6.

9. Australian Consumer Law guarantees

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with goods, you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund of the price you have paid for the service, less the value of the portion of the service already supplied. You are also entitled to be compensated for any other reasonably foreseeable loss or damage caused by our failure to meet the guarantee. If the failure does not amount to a major failure, you are entitled to have the failure remedied in a reasonable time, and if we do not do so, to a refund for the unused portion of the contract.

To make a claim under a consumer guarantee, contact us by email with your invoice and a description of the issue so we can arrange an assessment without delay.

10. Limitation of liability

To the fullest extent permitted by law, and except where the Australian Consumer Law or another statute prevents exclusion or limitation:

• we are not liable for indirect, special or consequential loss, or for loss of profit, revenue or anticipated savings; and
• where we are liable for a breach of a term that can lawfully be limited, our liability is limited, at our option, to the resupply of the services or the payment of the cost of having the services resupplied, or the replacement or repair of the goods or the payment of the cost of replacing or repairing them.

This clause does not limit your rights under consumer guarantees, nor does it apply to liability for death or personal injury caused by our negligence, or to anything else that cannot lawfully be limited.

11. Using our website

The Website is provided for general information. While we take care to keep specifications, prices and service descriptions accurate and current, details may change without notice, and photographs may show representative products rather than the exact item supplied for your vehicle.

The content of the Website, including text, layout, graphics and the Velcore Automotive name and branding, is protected by copyright and other laws and may not be copied, reproduced or repurposed for commercial purposes without our written permission.

You agree not to use the Website unlawfully, to attempt to gain unauthorised access to any systems, or to introduce code designed to disrupt its operation. We do not guarantee that the Website will be available uninterrupted or free of errors.

12. Privacy

We handle personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). The information we typically collect — such as your name, contact details, vehicle details and service records — is used to quote, service and invoice work, to meet record-keeping obligations, and to keep you informed about your bookings.

13. General provisions

These Terms, together with any quote or booking confirmation we issue, form the entire agreement between you and us in relation to the relevant work, and supersede prior discussions about that work.

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions continue in force. Our failure to enforce a provision on one occasion is not a waiver of that provision generally. We may engage trusted specialists for particular tasks with your knowledge, but we remain responsible for work performed on your vehicle. Provisions that by their nature survive completion of the work — including consumer guarantees, record keeping and governing law — continue to apply.

14. Governing law and disputes

These Terms are governed by the laws of Victoria, Australia, and the Commonwealth laws that apply in Victoria. The parties submit to the non-exclusive jurisdiction of the courts of Victoria.

If you are unhappy with any aspect of our work, please email us first — most issues can be resolved quickly once we understand the concern. Making a complaint does not affect your rights under the Australian Consumer Law, and you may also seek assistance from Consumer Affairs Victoria or, where eligible, the Australian Competition and Consumer Commission (ACCC).

15. Contact us

Velcore Automotive Pty Ltd (ABN )
Melbourne VIC, Australia
Website: https://velcoreautomotiveau.space
Email: ceo@velcoreautomotiveau.space (monitored Monday to Friday during business hours)

We reply to written enquiries within two business days. To help us respond quickly, please include your vehicle details, invoice number (if applicable) and a brief description of your enquiry.